Home Categories Brands Quick Assist Menus

ALL CATEGORIES

Terms & Conditions

General Terms and Conditions of Purchase

The purchase order, together with these terms and conditions, and any attachments and exhibits, specifications, drawings, notes, instructions and other information, including any Al Attar Innovative Tech Engineering Service L.L.C Supplier Quality Guidelines, constitute the entire and exclusive agreement between AL Attar (“Buyer”) and the supplier (“Supplier”).

Application

Buyer’s submission of the Purchase Order is conditioned on Supplier’s agreement that any terms different from or in addition to these terms shall not form a part of the Purchase Order, even if communicated later. Supplier’s acceptance or performance constitutes acceptance of these terms.

If a master agreement covering the Products exists, it shall prevail over any inconsistent terms herein.

Purchase Order

A Purchase Order becomes binding upon Supplier’s written or electronic acceptance or by delivery of Goods. No changes shall be valid unless confirmed in writing by Buyer.

Price

Supplier shall furnish Goods as per the price and delivery schedule in the Purchase Order. Prices include all charges, taxes, and duties unless otherwise stated. Prices remain fixed until delivery completion.

Payment

Payment shall be made within 120 days after the last day of the month of receipt of an acceptable invoice, unless otherwise specified. Early payment discounts must be agreed in writing.

Set Off Rights

Buyer may set off any amount owed by Supplier to Buyer, arising from any reason or agreement.

Transfer of Title / Risk of Loss

Title and risk remain with Supplier until delivery of Goods to Buyer’s plant or designated point. Supplier bears all risk of loss, damage, and insurance until final acceptance by Buyer.

Packing, Marking, and Shipping

Supplier must comply with all transport regulations and Buyer’s packaging guidelines. Improper packing expenses shall be reimbursed by Supplier. A packing list with Purchase Order number must accompany each shipment.

Excuse of Buyer’s Performance

Buyer’s performance is excused if impossible or impractical due to unforeseen contingencies.

Inspection

Buyer may inspect Goods at any time. Payment or failure to inspect shall not waive any rights for defects or nonconformity.

Designs, Tools, and Materials Supplied by Buyer

If Goods are made using Buyer’s materials (“AL Attar Materials”), Supplier shall:

  • Return all materials upon completion or cancellation.
  • Not use them for third parties without written approval.
  • Maintain and safeguard them at Supplier’s risk.
  • Engrave them with “Property of AL Attar”.

Cancellation Policy

Customers may cancel within 24 hours. Refunds will be made through the original payment method within 45 days.

Return and Refund Policy

Refunds are processed only through the original payment method. Returns accepted within 7 days if packaging is unopened or product damaged/incorrect.

  • Items must be sealed and untampered.
  • Use registered courier for returns.
  • Shipping fees are non-refundable.

Delivery / Shipping Policy

We deliver locally, internationally, and to GCC countries via third-party couriers.

  • International & GCC: 7–10 days
  • Local: 5 days

Changes

Buyer may request changes in writing. Supplier must submit claims for cost/delivery adjustments within 20 days.

Remedies

In case of Supplier breach, Buyer may repair, reject, cancel, or suspend payments. Supplier’s remedy for Buyer breach is limited to recovery of Goods or price.

Warranties

Supplier warrants Goods are defect-free, conforming to specifications, fit for purpose, and legally compliant. Warranty period: 24 months from delivery.

Epidemic Failure

If >2% defect rate occurs within 12 months, Supplier must respond within 2 days, repair/replace goods, and bear all related costs including recalls.

Indemnity

Supplier shall indemnify and hold Buyer harmless against all claims, damages, losses, or expenses arising from Supplier’s acts, omissions, or noncompliance.

Intellectual Property Rights

All developments under the Purchase Order are Buyer’s property. Supplier assigns all rights, title, and interest to Buyer and ensures employees comply with confidentiality and IP protection.

Intellectual Property Indemnity

Supplier shall defend Buyer against any IP infringement claims and, at Supplier’s expense, obtain a license, modify, replace, or credit affected Goods.

Confidential Information

Supplier shall maintain confidentiality of all Buyer information, use it only as intended, and return all materials upon request. This obligation survives termination.

Assignment

Supplier cannot assign this Purchase Order or related rights without Buyer’s written consent.

Waiver and Modification

Any modification must be in writing and signed by Buyer’s authorized representative.

Corporate Responsibility

Supplier agrees to comply with Buyer’s Code of Conduct and inform Buyer of any material changes impacting compliance.

General

These terms supersede all prior agreements. Neither party shall disclose details without written consent. Invalid provisions shall not affect enforceability of the remaining terms.

Mandatory UAE-Specific Clauses

  • Website Ownership: Al Attar Innovative Tech Engineering Service L.L.C maintains the techattar.com website.
  • Jurisdiction: UAE is the country of domicile; disputes heard by UAE courts.
  • Accepted Payment Methods: Visa/MasterCard debit or credit cards in AED.
  • Sanctions Compliance: No trade with OFAC-sanctioned countries.
  • Minors: Users under 18 cannot register or transact.
  • Transaction Records: Cardholders must retain copies of transactions and rules.
  • Account Responsibility: Users must maintain account confidentiality.